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Crystal Report extra characters when exporting to PDF

Crystal Report Extra Characters

 

Crystal Report extra characters: This is a problem I have had a number of times. It happens on multiple workstations, and it has a habit of returning. After some investigation, it would appear that it returns after a Crystal upgrade.

The symptom:

Exporting a Crystal Report that uses the Calibri font to a Portable Document Format file (PDF) will add an extra ‘ti’ after any letter ‘t’. Oddly, if you copy & paste the word into notepad or other text editor, it is correct.

The cause:

In my previous experience the problem has been caused by a missing USP10.dll file  (Uniscribe Unicode Script Processor) in the following path:

C:\Program Files (x86)\Business Objects\BusinessObjects Enterprise 12.0\win32_x86

Either that, or it’s a different version. On my machine, the USP10.DLL file can be found in the following places, and I’ve included the MD5 of each for later reference:

d529d8f23f9c686a293203eb837b61ec

“C:\Program Files (x86)\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Common\SAP BusinessObjects Enterprise XI 4.0\win32_x86\usp10.dll”

9255da3e4662edf10170e30e8b97c194

“C:\Program Files (x86)\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Common\SAP BusinessObjects Enterprise XI 4.0\win64_x64\usp10.dll”

85cea5cd92c4766ac54823011f6de43b

“C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\USP10.DLL”

1602a45f76281381dcfc88e25d889027

“C:\Program Files (x86)\Microsoft Visual Studio 10.0\Common7\Packages\vwd\usp10.dll”

9870191d0f26bdaaf6d4550eee3a96ec

“C:\Program Files (x86)\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\usp10.dll”

I had to use Process Explorer (a fantastic tool) to find out exactly which one was in use – in this instance it was at the following path:

C:\Program Files (x86)\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Common\SAP BusinessObjects Enterprise XI 4.0\win32_x86\usp10.dll

It is version 1.626.7601.23259, which can be found in the details screen of the file:

Crystal Report Extra Characters : USP10.DLL d529d8f23f9c686a293203eb837b61ec

USP10.DLL d529d8f23f9c686a293203eb837b61ec

 

So I copied over the USP10.DLL from “C:\Program Files (x86)\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\usp10.dll” to “C:\Program Files (x86)\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Common\SAP BusinessObjects Enterprise XI 4.0\win32_x86\usp10.dll”, and the problem was resolved. For reference, the MD5 of the one that works is 9870191d0f26bdaaf6d4550eee3a96ec, and the details are as follows (file version 1.422.3790.1830):

Crystal Report Extra Characters : USP10.DLL 9870191d0f26bdaaf6d4550eee3a96ec

UPS10.DLL: 9870191d0f26bdaaf6d4550eee3a96ec

I found the following page helpful during my investigations of this issue:

https://archive.sap.com/discussions/thread/1272660

Check out my other Crystal Report annoyances here:

https://roguelj.co.uk/tag/crystal-reports/

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